Date of Last Update: Feb 27, 2026
These Terms & Conditions (“Terms”) govern your access to and use of anelo.ai, including any subdomains and associated applications (including app.anelo.ai, login.anelo.ai, and any other Anelo-branded sites, apps, dashboards, APIs, and services) (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1) Who We Are (Two-Entity Structure)
The Services are presented under the Anelo brand and are supported by two related Texas entities owned by the same individual:
Anelo AI Inc. (“Anelo”) is a Texas corporation that owns and develops Anelo technology and related intellectual property.
NaturallyNeat LLC (“NaturallyNeat”) is a Texas limited liability company that operates, commercializes, and provides access to Anelo technology in non-age-restricted markets, including through the Services, pursuant to an agreement between Anelo and NaturallyNeat.
Unless a specific Service, order form, checkout screen, or in-product notice states otherwise:
NaturallyNeat is the service operator and contracting party for paid Services and commercialization activities, and
Anelo is the technology owner and brand/site publisher supporting the Services.
In these Terms, “we,” “us,” and “our” refer to Anelo and/or NaturallyNeat as applicable to the specific Service you are using.
Support Contact: support@anelo.ai
2) Eligibility
You must be legally capable of forming a binding contract to use the Services. By using the Services, you represent that you meet this requirement and that your use is not prohibited by applicable law.
3) Accounts and Security
Some parts of the Services require an account. You agree to:
provide accurate, current information;
maintain and promptly update your information; and
keep your credentials secure and confidential.
You are responsible for all activity under your account. If you suspect unauthorized access, notify us at support@anelo.ai.
4) The Services (Processing, Outputs, and Operational Reality)
The Services may include tools and workflows for media processing and related functionality, including, without limitation: editing, image and video processing, 2D-to-3D conversion, upscaling, interpolation, encoding, decoding, metadata handling, and other features we may add or modify over time.
You acknowledge and agree:
Outputs may vary based on source material quality, settings, model/tool selection, and other factors.
Processing can be compute-intensive; queues, throttling, or temporary limitations may occur.
We may modify, discontinue, or suspend any portion of the Services at any time.
5) User Content; Rights; Your Warranties
5.1 “User Content”
“User Content” means any files, media, prompts, inputs, text, images, videos, audio, metadata, or other materials you upload, submit, transmit, or otherwise provide to the Services.
5.2 You retain ownership; you grant us a license to operate the Services
As between you and us, you retain your ownership rights (if any) in your User Content.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transform, transmit, display (where applicable), and otherwise use your User Content solely as necessary to:
provide and operate the Services;
create and deliver outputs you request;
maintain, secure, debug, and support the Services;
enforce these Terms and protect the Services and our users; and
perform screening and QA/QC measures described in these Terms.
This license includes the right to use vendors/subprocessors (e.g., infrastructure providers) as needed to provide the Services.
5.3 Your representations and warranties (critical)
You represent and warrant that:
You own or control all rights in and to your User Content, or you have obtained all permissions, consents, licenses, and authorizations necessary to upload and process the User Content and to grant the rights in these Terms; and
Your User Content, and your use of the Services in connection with it, does not and will not violate any law, regulation, or third-party rights (including copyright, trademark, privacy, or publicity rights).
You agree you are solely responsible for your User Content and any consequences of uploading or processing it.
6) Prohibited Content and Conduct
You agree not to use the Services to upload, process, transmit, or create content that is unlawful, harmful, or abusive, including, without limitation:
CSAM (child sexual abuse material), content depicting sexual exploitation of minors, or any content involving minors in a sexual context;
obscene, illegal, or otherwise unlawful material;
content that infringes intellectual property rights or misappropriates proprietary information;
content that violates privacy/publicity rights, doxxes, or harasses individuals;
malware, exploits, unauthorized access attempts, scraping that disrupts the Services, or abuse of compute resources;
any use that violates sanctions/export controls or other applicable restrictions.
We have zero tolerance for CSAM. If we become aware of such content, we may take any action we deem appropriate, including terminating accounts and reporting to appropriate authorities where required or appropriate.
7) Screening, Preflight QA/QC, and Our Right to Refuse or Stop Jobs
To help deter illegal or unlawful use of our infrastructure, we may use preflight QA/QC checks, automated screening, heuristics, human review (where appropriate), and other measures (collectively, “Screening”).
You acknowledge and agree:
Screening may result in the refusal, cancellation, suspension, or termination of a job, workflow, or account.
Screening is performed for safety, compliance, and operational integrity and may not be perfect.
We may refuse any job or stop processing at any time for any reason, including suspected illegality, policy risk, abuse, or to protect the Services, our users, or third parties.
You agree that we are not liable for any refusal, cancellation, suspension, or termination made in good faith under this Section.
8) Outputs; Disclaimers on Uniqueness and Fitness
“Outputs” means results generated by the Services from your inputs (e.g., converted videos, 3D renders, upscaled frames, interpolated footage, metadata outputs).
You acknowledge:
Outputs may not be unique and may be similar to outputs generated for other users or by other systems.
The Services and Outputs are provided for general purposes and are not guaranteed to meet any particular standard, regulatory requirement, or use-case.
9) Fees, Purchases, and Payment Processing
Some Services may be paid. Prices, billing cadence (including subscriptions and/or usage-based pricing), and plan details will be presented at the point of purchase or within the Services.
You agree:
You will pay all fees and applicable taxes as disclosed at checkout or in-product.
We may use third-party payment processors and billing platforms.
All sales are final and non-refundable except where required by applicable law or where we expressly state otherwise in writing (for example, in a written refund policy displayed at the time of purchase).
We may change prices, plans, or features at any time, but changes will not apply retroactively to charges already incurred.
10) Marketing: Customer/Company Logo Permission and Removal on Notice
You grant us permission to display the logos, wordmarks, or names of customers and users as identified by their company URL in our marketing materials (including on the Services, presentations, social posts, and sales materials) solely to indicate you are a user/customer of the Services.
If you want us to remove such references, notify us at support@anelo.ai. We will remove them within a reasonable time after receiving your notice.
11) Product Improvement; Aggregated/Anonymized Data
We may collect and use anonymized and aggregated data derived from usage of the Services (“Aggregated Data”) for purposes including:
improving performance, reliability, and quality;
developing new tools, workflows, and features (including customer-requested enhancements);
optimizing infrastructure, cost, and throughput;
generating product analytics and usage metrics; and
security, fraud prevention, and abuse detection.
Aggregated Data is data that does not identify you personally and is not intended to be reasonably re-identifiable.
Additionally, to deliver and improve the Services, we may review and use information about how you use the Services (including job parameters, workflow selections, and performance metrics). We do not need your separate permission to use Aggregated Data as described in this Section.
12) Intellectual Property
12.1 Our IP
The Services (including software, models/tooling orchestration, workflows, UI/UX, branding, and underlying technology) are owned by Anelo AI Inc. and/or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.
12.2 Restrictions
You agree not to:
copy, modify, or create derivative works of the Services except as permitted by law;
reverse engineer, decompile, or attempt to extract source code or underlying methods except where prohibited by law;
interfere with or disrupt the Services; or
use the Services to build or benchmark a competing product where prohibited by applicable law.
13) Third-Party Services and Infrastructure
We may rely on third-party infrastructure providers (including cloud compute, storage, and content delivery) and third-party software components. We are not responsible for outages or failures caused by third parties outside our reasonable control.
14) Privacy
Our collection and use of personal information is described in our Privacy Policy, which is made available through the Services. By using the Services, you consent to our data practices as described there.
15) Termination; Suspension
We may suspend or terminate your access to the Services at any time if:
you violate these Terms;
your use presents risk to the Services, other users, or third parties; or
we are required to do so by law or to address compliance concerns.
You may stop using the Services at any time. Sections that by their nature should survive termination will survive, including IP ownership, disclaimers, limitations of liability, indemnity, and dispute provisions.
16) Disclaimers
THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or that outputs will meet your requirements.
17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR OUTPUTS.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) $100 USD, OR (B) THE TOTAL FEES PAID BY YOU TO NATURALLYNEAT FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations; in that case, these limitations apply to the fullest extent permitted.
18) Indemnification
You agree to indemnify, defend, and hold harmless Anelo AI Inc., NaturallyNeat LLC, and their affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
your User Content;
your use of the Services;
your violation of these Terms; or
your violation of any law or third-party rights.
19) DMCA / Copyright Complaints
We respect intellectual property rights and expect users to do the same. If you believe content on the Services infringes your copyright, you may send a notice to our designated agent:
DMCA/Copyright Agent: Matthew East
Email: DMCA@anelo.ai
We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.
20) Export Controls and Sanctions
You agree not to use the Services in violation of applicable export control laws or sanctions programs. You represent that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive sanctions where use would be prohibited, and you are not on any restricted party list applicable to the Services.
21) Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date will reflect the effective date of changes. By continuing to use the Services after changes become effective, you agree to the revised Terms.
22) Governing Law; Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. You agree that any dispute arising out of or related to these Terms or the Services will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction and venue there.
23) Miscellaneous
Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services, unless supplemented by written order forms or in-product terms presented to you for specific Services.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No Waiver: Our failure to enforce any provision is not a waiver.
Assignment: You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or asset sale.